Our Quality & Returns Promise

 

Every limited edition print we create is produced to the highest archival standards, hand-checked for perfection, and packaged with museum-level care. We stand behind the craftsmanship and integrity of every piece — so you can buy with complete confidence.

 

Returns & Care Policy

 

Every artwork we send is crafted with precision and handled with the utmost care. We want you to feel the same joy unwrapping your print as we felt creating it.

 

In the Unlikely Event of Damage

 

Your print will arrive carefully packaged to museum standards. Should it arrive damaged or defective, please notify us within 7 days of delivery, including clear photographs. We will arrange a prompt replacement or a full refund, at no cost to you.

 

If You Change Your Mind

 

We understand that art is deeply personal. Under UK Consumer Contracts Regulations, you may return your artwork within 14 days of receipt. As each piece is part of a limited edition and made to order, it must be returned in pristine, resaleable condition, in the original packaging, and without any signs of handling or display. Return shipping and insurance are the responsibility of the client.

 

When Returns Aren’t Possible

 

To preserve the exclusivity and integrity of our editions, we regret that we cannot accept returns for:

• Bespoke or personalised artworks

• Pieces damaged after delivery due to mishandling, framing, or environmental exposure

 

How to Arrange a Return

 

Please contact [your email address] with your order number and reason for return. We will guide you through our secure return process.

 

Refund Process

 

Refunds are issued within 14 days of receiving the artwork in acceptable condition, using your original method of payment.